Office OCX & Office Component

Embedding MS Word, Excel and PowerPoint with Edraw Office Viewer Component

FAQ

Q. I purchased a product in the past and can’t find my unlock code. What should I do?
A. Send us a mail with your user id and register info to get serial again. We will then email your unlock code to you as soon as possible.

Q. I cannot download your product.
A. If you cannot download the executable file from Office OCX, please try different download sites listed at the download page. If you continue to have difficulty please e-mail Technical Support with a detailed explanation of the error you are receiving.

Q. Upgrade policy
A. In order to protect your investment, we allow you to upgrade free of charge to our latest release if you have purchased the product within six months. We also provide maintenance releases of our software at no cost to you. You just need to use your unlock code to unlock it. If you have already unlocked the product, you shouldn’t have to unlock it again after upgrade since the data is stored in the system.

Q. What is included with my product license?
A. Before using our product you agreed to abide by the terms of our product license agreement. Our Single User license allows one user to install the product on two computers as long as that user is the only user of the software. (For example, you could install on your product on a laptop and your home computer.)

Q. Product Refunds
A. Within 15 days of purchase, Office OCX will accept the return of any product purchased from our online store for a refund. To receive a refund, please email us with the following information: Your name The product you are returning Your order number (if you have it) The reason for the return.


Q. Sales Tax and VAT (Value Added Tax) Fees
A. The product price has included the sales tax and VAT fees. We will pay the fees for you.

Q. How to get receipt/invoice?
A. After ordering we can get your receipt online at http://www.regnow.com/cs/orderStatus. At that link, the customer will be asked to enter the last 5 digits of their credit card number and their email address to reach the receipt. If the order was not paid by credit card then the customer should contact orders@regnow.com for assistance. We will respond you in one business day.

Q. Customer inquiries about CDs?
A. Customers should allow 1-2 weeks to receive CDs sent to the US or Canada. All other locations should allow 2-3 weeks. If the customer has not received their CD after allowing adequate time for shipping then please ask the customer to contact our Customer Service Team (orders@regnow.com) so that we may verify their shipping address and assist them in receiving their CD.

Q. Must the Computer install the Office?

A. The client must install the Microsoft Office software. For example:  If you want to view the word document in a computer, the  computer should have installed the Microsoft word.  Support all the version 97/2000/2003/2007.

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